Privacy Policy

This Privacy Policy explains how The Party Line (“we”, “us”, “our”) handles your personal information. We hire audio guest books, vintage telephones that record voice messages, for weddings, parties and other events across Australia.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information that you provide to us and that we need to deliver our services, including:

• Contact details: your name, email address and any message you send us through our contact or enquiry forms.
• Account information: if you create an account, the email address and credentials used to sign in (sign-in is handled securely by a third-party authentication provider).
• Booking and event details: information about your event and hire, such as dates and your booking history.
• Audio recordings: the voice messages (“greetings”) that you and your guests record using the audio guest book.
• Usage and device information: collected automatically when you use our website, such as your IP address, browser type and pages visited (see Cookies and analytics below).

We use your personal information to:

• Respond to your enquiries and provide customer support.
• Process, manage and deliver your hire and bookings.
• Store and make available the audio recordings created at your event.
• Operate, maintain, secure and improve our website and services.
• Send you information related to your booking and, where you have not opted out, occasional updates about our services.
• Meet our legal and regulatory obligations.

We do not sell your personal information. We share it only where necessary to run our business, including with trusted service providers who help us operate our website and deliver our services, such as cloud hosting and infrastructure, authentication and website analytics providers.

We may also disclose your information where required or authorised by law.

Our website uses cookies and similar technologies, including analytics and tag management tools, to understand how the site is used and to improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your information is stored on secure, reputable cloud infrastructure.

Because we rely on global cloud providers, your personal information may be stored on, or accessed from, servers located outside Australia. We take reasonable steps to ensure it remains protected wherever it is held.

We keep your personal information only for as long as we need it to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

We recommend that children use our website and services under adult supervision. While our website and bookings are intended to be managed by adults, such as those arranging a hire, the audio guest book is made to be enjoyed by guests of all ages. We do not knowingly collect personal information directly from children online, and if you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above reflecting the most recent change.